About ScarZens
Who we are, what the service includes and how support continues after purchase
ScarZens is a community-led gaming platform providing customers with an ongoing package of support, resources and access to a large private gaming community.
Our service is designed to support customers throughout their experience, from gaining access and getting set up through to installation, troubleshooting, ongoing updates and continued interaction with our team and community.
Customers gain access to our private Discord community of more than 20,000 members, where they can interact with other players, exchange knowledge, ask questions and receive assistance from both the community and our team.
Our service includes
- Script access
- Access to our private gaming community
- Direct assistance from our team with installation and setup
- Personalised troubleshooting and technical support
- Ongoing assistance with configuration and use
- Community interaction and peer-to-peer assistance
- FAQs, installation guides and instructional videos
- Continuing software improvements and upgrades
- New resources, updates and releases as they become available
- Ongoing access to assistance after the initial purchase
Support throughout the customer experience
Our service continues beyond initial script access. Our team assists customers with installation, configuration, troubleshooting and technical questions, while our private Discord community provides ongoing access to support, shared knowledge and peer assistance.
We also continue to develop FAQs, instructional/educational materials, updates and other resources in response to customer needs.
Ongoing support and community
Our service is built around continuing technical assistance, installation support, troubleshooting, educational resources, updates and participation in our private community.
Customers continue to have access to our team, community, support resources and ongoing improvements as part of the service provided.